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ESCP: Working with Difficult, Dangerous and Evasive Families

Short URL https://earlyyears.ealingcpd.org.uk/courses/bookings/c_detail.asp?cid=17208 
Event code SC 20/474 
Event description Safeguarding practitioners regularly have to deal with difficult situations where adults may behave in ways which are hostile and un- cooperative.

The training provides a range of tools and techniques that support communication and de-escalation and models to engage service users in positive change. 
Training objectives ? To consider what constitutes dangerous, difficult and evasive users and develop strategies to manage the situation

? To explore techniques of ‘reflection in action’ which allow skilled communication and can defuse escalating hostile and challenging situations

? To consider a model of communication 
Key stages
Subject areas Safeguarding Children
Target audience All Staff
Venue via Microsoft Teams (online), ., . map
Admin contact Training Social Care (trainingsocialcare@ealing.gov.uk)
Event Commissioner Training Social Care (trainingsocialcare@ealing.gov.uk)
Course Costs
Standard cost£0.00
Start date Friday 18 September 2020
Times 09:30 - 15:30
Number of sessions 1