| Short URL | https://earlyyears.ealingcpd.org.uk/courses/bookings/c_detail.asp?cid=20358 | ||
| Event code | SC 22/514 | ||
| Event description | Safeguarding practitioners regularly have to deal with difficult situations where adults may behave in ways which are hostile and un- cooperative. The training provides a range of tools and techniques that support communication and de-escalation and models to engage service users in positive change. |
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| Training objectives | ? To consider what constitutes dangerous, difficult and evasive users and develop strategies to manage the situation ? To explore techniques of ‘reflection in action’ which allow skilled communication and can defuse escalating hostile and challenging situations ? To consider a model of communication |
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| Subject areas | ESCP, Safeguarding Children | ||
| Target audience | All Staff | ||
| Venue | via Microsoft Teams (online), ., .  |
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| Admin contact | ESCB Training (ESCBTraining@ealing.gov.uk) | ||
| Event Commissioner | ESCB Training (ESCBTraining@ealing.gov.uk) | ||
| Tutor(s)/Facilitator(s) | |||
| Course Costs |
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| Start date | Tuesday 12 July 2022 | ||
| Times | 09:30 - 15:30 | ||
| Number of sessions | 1 |